Peerspace brings people together, not only online, but face-to-face. We’re committed to the safety of our hosts and guests. We believe a safe transacting marketplace builds trust between hosts, guests, and our platform.
We are working hard to create a safe, reliable, and trustworthy community. Here are some of the things we’re doing behind the scenes to minimize booking risk and create peace of mind.
The Peerspace platform assigns a risk score to every confirmed booking, allowing us to look out for potential suspicious activity.
Some users may be required to complete identity verification based on various system alerts or security measures designed to protect our community. For your safety, we encourage all users to require the other party to provide photo identification prior to the booking commencing to enhance trust and safety for both hosts and guests.
Listing accuracy and the legal right to a space are important to us. Sometimes we’ll ask hosts to provide documentation certifying their control over a given space.
We were the first to build a custom insurance product for hosts in case something goes wrong. Hosts benefit from $1M supplemental general liability coverage on every booking.
Host payouts are secured and released following successful bookings, providing payment protection when events are completed as agreed. Our system helps ensure that hosts receive their earnings promptly after fulfilling their booking obligations.
After a booking, hosts and guests review each other and the experience with the space. These independent reviews help the community learn what to expect when they book.
We require all communication and payments to take place within Peerspace. This allows us to support users with fraud safeguards, overtime collection, cancellation protections, and damages disputes.
Hosts are required to supervise their spaces during bookings, which may include the use of security cameras for safety purposes. Any security cameras must always be disclosed to guests prior to booking.
We're committed to maintaining a safe and respectful environment for all users while supporting meaningful gatherings. While we believe in celebrating safely, late night house parties are prohibited on Peerspace. All hosts and guests must adhere to our Social Event Policy, Community Guidelines, and Good Neighbor Policy, which establish clear expectations for responsible behavior, legal compliance, and respectful interactions with local communities.
These policies center on key principles: zero tolerance for discrimination or harassment, compliance with all laws and regulations, honest communication and transactions, accurate representation of spaces, and respectful use of spaces during bookings. By following these guidelines, Peerspace activities enhance rather than disrupt the neighborhoods where they take place, with guests agreeing to safe event standards on every booking.
If you experience or witness behavior that violates our guidelines or negatively impacts the community, please click here to report it so we can take appropriate action.
We have provided researched backed guidance to help hosts and guests to follow safety guidelines when making bookings. Hosts may also document their Enhanced COVID-19 Measures such as cleaning protocol, protective gear provisions, and social distancing requirements.
Learn moreAt Peerspace, your security is our priority, but we need your help to stay vigilant against scams. Fraudsters may impersonate our team through fake emails, text messages, or phone calls asking for passwords, banking information, or personal details. They also create fake job opportunities claiming to be from Peerspace, sometimes requesting upfront payments or personal information.
Remember: we will never ask for your password via email, text, or phone, and we'll never ask you to verify your identity by entering banking or credit card information outside our secure platform.
If you receive any suspicious communication claiming to be from Peerspace, don't provide any information and contact our support team immediately to verify its authenticity. Please click here for more information on how to protect yourself from scams.
Our world-class customer support team is available year round via email, chat, and phone to answer your questions or support any safety escalations.
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