Peerspace brings people together, not only online, but face-to-face. We’re committed to the safety of our hosts and guests. We believe a safe transacting marketplace builds trust between hosts, guests, and our platform.
We are working hard to create a safe, reliable, and trustworthy community. Here are some of the things we’re doing behind the scenes to minimize booking risk and create peace of mind.
The Peerspace platform assigns a risk score to every confirmed booking, allowing us to look out for potential suspicious activity.
In cases where our abuse system flags someone, we may require them to prove that they really are who they say they are.
Listing accuracy and the legal right to a space are important to us. Sometimes we’ll ask hosts to provide documentation certifying their control over a given space.
We were the first to build a custom insurance product for hosts in case something goes wrong. Hosts benefit from $1M supplemental general liability coverage on every booking.
We guarantee payments, securing and quickly releasing payouts after successful bookings.
After a booking, hosts and guests review each other and the experience with the space. These independent reviews help the community learn what to expect when they book.
We require all communication and payments to take place within Peerspace. This allows us to support users with fraud safeguards, overtime collection, cancellation protections, and damages disputes.
Supervision of spaces is required during bookings. Hosts may install security cameras for safety purposes, which are always disclosed to guests upon booking.
We believe in gathering to celebrate safely, but late night house parties are prohibited on Peerspace. We’ve created a policy that formalizes our stance on safe events and legal compliance that guests agree to on every event.Learn moreReview social events policy
We have provided researched backed guidance to help hosts and guests to follow safety guidelines when making bookings. Hosts may also document their Enhanced COVID-19 Measures such as cleaning protocol, protective gear provisions, and social distancing requirements.Learn more
Maintaining a trustworthy community means all users must interact in a professional, cordial manner. Some important highlights include:
Our world-class customer support team is available year round via email, chat, and phone to answer your questions or support any safety escalations.Get in touch with us